Problems With 24-Hour Fitness Order

I don't think I'll be ordering from 24-Hour Fitness online again. My Bodybugg and digital display were supposed to arrive on Monday. I get home from work and happily see the box waiting for me, but when I pick it up it seems awfully light and small to have my items inside. I open the box only to find the digital display inside and no arm unit. Of all the things to forget to pack, why couldn't it be the display? The arm unit can be used without the digital display but the digital display is just a glorified watch without the arm unit. The packing slip confirmed both pieces were ordered but that only the digital display was packed. I know that most stores won't bill your credit card until they send you the entire order so I checked my bank account and the entire amount had been debited from my account. So I start looking on the 24-Hour Fitness online for a customer service phone # and can't find anything. I try to e-mail them and the e-mail bounces back to me as undeliverable! All I can do is fill out the Contact Us form which talks about things like website feedback - definitely didn't look like the place you inquire about order problems. However, I filled out the form and waited to hear back from then. I get zip; no e-mail, no phone call, not even a notice that the unit is on backorder. I even call the number for 24-Hour Fitness member services and ask them if they have a number for the online store. I was referred back to the Contact Us form. I was trying to figure out what to do and even considered filing a fraud report with my bank to get my money back. In the meantime, I find out that I can get the unit in a 24-Hour Fitness club for the same price and I don't have to be a member. I really needed the unit that week so that I could get things set up because my schedule was going to start getting very crazy. Since I didn't know what was going on with my online order, I decided to buy the arm unit at my local 24-Hour Fitness club. I got the unit set up and the program going (my thoughts on this in another post) and was getting ready to call my bank when I find a box at my front door. Low and behold I've finally gotten my arm unit - 9 days after I ordered it and paid for 2-day shipping. I never received an e-mail or phone call from them about what was going on. I haven't received a refund for shipping either. So now I have 2 arm units and am not sure what to do with the one they sent me. I'm worried if I send it back, I may never get my refund seeing that I can't seem to get a hold of anyone. I'm hoping a friend will buy it from me. Although my purchase from the club was fine, I'll be staying away from the 24-Hour Fitness website until they improve their customer service.